Returns & Exchanges
At Java House, we take pride in the quality of our small-batch roasts and gourmet food products. If your order arrives damaged or incorrect, we are committed to making it right through a hassle-free replacement or refund process.
Report Issue
Contact our support team within 7 days of delivery with your order number and a brief description of the quality concern.
Provide Documentation
Attach clear photos of the shipping box, product packaging, and the specific defect to help us process your claim quickly.
Evaluation
Our quality assurance team will review your request within 48 hours to determine if a return shipment is required for testing.
Resolution
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing